Return Policy

JGLAM RETURN & EXCHANGE POLICY

Thank you for shopping with JGLAM. We hope you love your purchase. However, if you are not completely satisfied, you may request a return or exchange according to the conditions outlined below.

RETURNS

Return requests must be submitted within seven (7) calendar days of receiving your order. Approved returns must be postmarked within seven (7) calendar days of delivery.

To be eligible for a return, all items must be:

  • New, unworn, unwashed, and unaltered

  • In their original packaging

  • Returned with all original tags and labels attached

  • Free from makeup, deodorant, stains, odors, pet hair, damage, or signs of wear

For hygiene reasons, swimwear must be tried on over undergarments and returned with the original protective hygienic liner fully attached and intact. Items that do not meet these requirements will not be accepted.

FINAL SALE ITEMS

The following items are final sale and cannot be returned or exchanged:

  • Items purchased from the Sale Collection

  • Items purchased using a promotional or discount code

  • Items marked “Final Sale”

DEFECTIVE OR DAMAGED ITEMS

If you receive an incorrect, defective, or damaged item, please contact us at Hello@jglambeachwear.com as soon as possible and include your order number and clear photos of the item. We will review the issue and provide further instructions.

RETURN PROCESS

To request a return or exchange, please email Hello@jglambeachwear.com within seven (7) calendar days of receiving your order. Please include your order number and the reason for your request.

Once your request is approved, we will provide you with return instructions. Items returned without prior approval may not be accepted.

Customers are responsible for all return shipping costs unless the item received was incorrect, defective, or damaged. We recommend using a trackable shipping service, as JGLAM is not responsible for return packages that are lost, stolen, or damaged in transit.

REFUNDS

Once your return is received and inspected, we will notify you by email whether your refund has been approved or denied.

Approved refunds will be issued to the original payment method within five (5) business days. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable.

EXCHANGES

Exchanges are subject to product availability. If the requested item or size is unavailable, a refund may be issued according to this policy.

QUESTIONS

If you have any questions about our Return & Exchange Policy, please contact us at Hello@jglambeachwear.com.