Shipping Information

SHIPPING POLICY

Last updated: August 8, 2026

Thank you for shopping with JGLAM! Please review the following information regarding the processing and delivery of your order.

SHIPPING DESTINATIONS

We currently ship within the United States and Puerto Rico.

PROCESSING TIME

Orders are typically processed within one (1) to two (2) business days. Business days do not include weekends or federal holidays.

Processing times may be longer during holidays, promotional periods, collection launches, or other periods of high order volume.

SHIPPING AND DELIVERY

Orders are shipped through USPS. Estimated delivery is typically two (2) to five (5) business days after your order has been processed, depending on your location and the shipping method selected at checkout.

Delivery dates are estimates and are not guaranteed. Processing time and shipping time are separate.

Once your order has shipped, you will receive tracking information by email or SMS. Please allow up to 48 hours for tracking information to update.

If you do not receive your shipping confirmation or tracking information, please contact us at Hello@jglambeachwear.com.

ORDER CANCELLATIONS AND CHANGES

Once an order is submitted, processing begins immediately. Therefore, we cannot guarantee that an order can be canceled or changed.

If you need to request a cancellation or update your shipping information, please contact us at Hello@jglambeachwear.com as soon as possible. If the order has already been processed or shipped, it cannot be canceled or changed.

Please review your order and shipping address carefully before completing your purchase.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

JGLAM is not responsible for delivery delays, failed deliveries, or packages returned because an incorrect or incomplete address was provided at checkout.

If a package is returned to JGLAM due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to have the order shipped again.

DELIVERY DELAYS

Carrier delivery delays may occur due to weather, holidays, service interruptions, or other circumstances outside JGLAM’s control.

If your tracking information shows a delay, please contact USPS first for the most current delivery status. You may also contact us at Hello@jglambeachwear.com, and we will do our best to assist you.

If your order experiences a processing delay before shipment, we will contact you. If we are unable to ship your order within a reasonable period, you may request a cancellation and full refund before the order is shipped.

LOST OR MISSING PACKAGES

If your tracking information shows that your package is still in transit or appears to be lost, please contact USPS to request an update or begin a missing-mail search. You may also contact us, and we will assist you when reasonably possible.

If tracking shows that an order was delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct

  • Check around the delivery location

  • Ask household members or neighbors

  • Contact your local USPS office

JGLAM is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout. However, we will review each situation and assist with a carrier claim when possible.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please email Hello@jglambeachwear.com within seven (7) calendar days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the shipping package and label, when applicable

Please keep the original packaging while your request is being reviewed. We will evaluate the issue and provide further instructions.

RETURNS

Eligible returns must be requested within seven (7) calendar days of receiving your order. Returned items must meet all eligibility requirements stated in our Return & Exchange Policy.

Please review our Return & Exchange Policy for complete instructions, exclusions, and return conditions.

CONTACT US

If you have questions about this Shipping Policy or need assistance with an order, please contact us at:

Hello@jglambeachwear.com